Refund policy

Return & Refund Policy

At Vyrion, your satisfaction is our priority. We proudly stand behind the quality of our products and want you to feel confident with every purchase. If you're not completely satisfied, we're here to help.

90-Day Money-Back Guarantee

You may request a return within 90 days of receiving your order.

To be eligible for a refund:

  • The item must be returned in its original condition.
  • All original accessories and packaging should be included whenever possible.
  • Proof of purchase or your order number is required.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrives damaged, defective, or the incorrect product was sent.

We recommend using a trackable shipping service, as Vyrion cannot guarantee receipt of returned items and is not responsible for packages lost during return transit.

Refund Process

Once your returned item has been received and inspected, we'll notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your financial institution or payment provider.

Alternative Resolution

Our goal is to make the return process as simple as possible.

In certain situations, Vyrion may offer an alternative resolution, such as a partial refund without requiring the product to be returned, when appropriate. These resolutions are provided at Vyrion's sole discretion and are evaluated on a case-by-case basis.

Accepting a partial refund constitutes full resolution of the claim for that order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos showing the problem

Our support team will review your request and work quickly to provide an appropriate solution.

Incorrect Shipping Information & Refused Deliveries

Please ensure your shipping address is accurate before placing your order.

If an order is returned to us because of:

  • An incorrect or incomplete shipping address provided by the customer
  • Refusal of delivery
  • Failure to collect the package from the carrier

Vyrion reserves the right to deduct any original shipping costs, return shipping charges, or other applicable carrier fees from the refund where permitted by applicable law.

Non-Returnable Items

For hygiene and safety reasons, we may decline returns for products that have been:

  • Intentionally damaged
  • Misused or modified
  • Excessively worn beyond normal inspection
  • Returned without significant components or accessories

This policy does not affect your rights under applicable consumer protection laws.

Refund Eligibility

Refund requests may be denied if:

  • The return request is made more than 90 days after delivery.
  • The product is returned in a condition that prevents reasonable inspection.
  • Evidence indicates misuse, intentional damage, or abuse of the product.

Contact Us

If you have any questions regarding your order, return, or refund, our support team is happy to assist.

Email: support@tryvyrion.com

We aim to respond to all customer inquiries within 1–2 business days.